1. Introduction

Welcome to Swaraj Tractors Parner (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our services, website, WhatsApp Official Business Account, Rich Communication Services (RCS) messaging, dealership operations, and related agricultural product services.

Swaraj Tractors Parner operates as an authorized dealership of Swaraj tractors and agricultural equipment, providing tractor sales, spare parts, service support, financing assistance, and customer communication through digital channels including WhatsApp Official API and RCS messaging.

By accessing our services, communicating with us digitally, or purchasing our products, you agree to be legally bound by these Terms under the applicable laws of India.

---

2. Definitions

• “Company” refers to Swaraj Tractors Parner.
• “User” or “Customer” means any individual or entity accessing our services.
• “Services” means tractor sales, spare parts, maintenance, financing assistance, and digital communications.
• “Platform” includes our website, WhatsApp Business Account, RCS messaging, and related communication tools.
• “Meta” refers to Meta Platforms Inc., operator of WhatsApp.
• “RCS” refers to Rich Communication Services enabled via telecom operators.

---

3. Acceptance of Terms

By:

• Visiting our dealership,
• Submitting inquiry forms,
• Communicating via WhatsApp or RCS,
• Purchasing products or services,

you confirm that you have read, understood, and agreed to these Terms.

If you do not agree, you must discontinue use of our services immediately.

---

4. Description of Services

Swaraj Tractors Parner provides:

• Sale of Swaraj tractors and agricultural machinery
• Genuine spare parts distribution
• Maintenance and repair services
• Warranty support coordination
• Financing guidance through partner financial institutions
• Promotional and transactional communication via WhatsApp & RCS
• Customer service support

All product specifications, prices, and offers are subject to change without prior notice.

---

5. Eligibility

You must:

• Be at least 18 years of age
• Have legal capacity under Indian law
• Provide accurate contact and identification details

We reserve the right to refuse service to any individual violating legal or compliance requirements.

---

6. Account Registration

Certain services (service booking, warranty registration, digital offers) may require:

• Name
• Contact number
• Address
• Identification details (if required)
• Vehicle/tractor information

You are responsible for maintaining the accuracy of submitted information.

---

7. User Responsibilities

You agree:

• Not to misuse our communication systems
• Not to send unlawful or abusive content
• Not to attempt fraud, misrepresentation, or impersonation
• To comply with Indian IT laws and telecom regulations
• Not to misuse WhatsApp or RCS messaging channels

Any violation may result in termination of communication access.

---

8. Payment & Billing Terms

All tractor purchases and service charges:

• Must be paid as per agreed invoice terms
• May include GST as applicable under Indian law
• Are non-transferable unless authorized
• May require advance booking amounts

Payments may be accepted via bank transfer, UPI, cheque, or approved financing partners.

Delayed payments may attract interest or cancellation of order.

---

9. Subscription Renewal & Termination

For customers enrolled in:

• Annual maintenance plans
• Extended warranty services
• SMS or WhatsApp subscription alerts

Renewal terms will be communicated in advance.

The Company reserves the right to terminate services in cases of:

• Fraud
• Non-payment
• Misuse of communication systems
• Legal violations

---

10. Use of WhatsApp Official API & RCS

Swaraj Tractors Parner uses:

• WhatsApp Official Business API
• RCS messaging via authorized telecom providers

By interacting with us through these channels, you consent to receive:

• Order confirmations
• Service reminders
• Promotional updates (with opt-out option)
• Payment reminders
• Delivery updates

All communications follow:

• Meta Business Messaging Policy
• TRAI regulations
• Indian IT Act, 2000

Users may opt-out anytime by replying “STOP” or contacting us.

---

11. Message Delivery & Compliance Policy

We:

• Send only opt-in based messages
• Maintain message templates approved under Meta policies
• Avoid spam or misleading promotions
• Maintain communication logs for compliance

Message delivery depends on:

• Network availability
• Telecom operators
• Meta systems

We do not guarantee delivery timing.

---

12. Intellectual Property Rights

All logos, branding, product images, content, and digital materials of Swaraj Tractors Parner are protected under Indian Intellectual Property laws.

Unauthorized reproduction, copying, or commercial use is strictly prohibited.

Swaraj brand elements remain the intellectual property of the manufacturer and respective trademark owners.

---

13. Confidentiality

Customer financial, identification, and transaction details are treated confidentially.

We will not disclose confidential information except:

• When required by law
• For financing processing
• For warranty registration with manufacturer
• With authorized partners under confidentiality agreements

---

14. Disclaimer of Warranties

Services are provided “as is”.

We do not guarantee:

• Continuous website availability
• Uninterrupted messaging services
• Immediate repair timelines (subject to parts availability)

Manufacturer warranty terms apply separately.

---

15. Limitation of Liability

Under no circumstances shall Swaraj Tractors Parner be liable for:

• Indirect losses
• Loss of profits
• Crop loss due to equipment downtime
• Network-based communication failure

Total liability shall not exceed the purchase value of the specific service involved.

---

16. Indemnification

You agree to indemnify and hold harmless Swaraj Tractors Parner from:

• Legal claims arising from misuse
• Violation of telecom laws
• Fraudulent payment attempts
• Misrepresentation of identity

---

17. Governing Law (India)

These Terms are governed by:

• Indian Contract Act, 1872
• Information Technology Act, 2000
• Consumer Protection Act, 2019

Jurisdiction: Courts of Ahmednagar, Maharashtra.

---

18. Changes to Terms

We may update these Terms periodically.

Updated versions will be posted on our website or shared digitally.

Continued usage implies acceptance of revised Terms.

---

19. Contact Information

Swaraj Tractors Parner
Ram Mandir Samor Navipeth
Parner, Ahmednagar – 414302
Email: shriramagrotech2020@gmail.com
Contact: +91 9765225000