— PRIVACY POLICY —

1. Introduction

Swaraj Tractors Parner respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you interact with us via:

• Website
• WhatsApp Official Business API
• RCS messaging
• In-store interactions
• Phone communication

This policy complies with Indian IT Act, data protection principles, and Meta Business requirements.

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2. Information We Collect

We may collect:

A. Personal Information

• Name
• Mobile number
• Address
• Email
• Aadhaar/PAN (if financing required)

B. Device Information

• IP address
• Browser type
• Device type

C. Cookies

• Session cookies
• Analytics cookies

D. Message Data

• WhatsApp chat history
• RCS message logs
• Service requests

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3. Purpose of Data Collection

We collect data to:

• Process tractor sales
• Provide service reminders
• Send invoices and receipts
• Provide financing support
• Improve customer experience
• Comply with legal requirements

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4. Consent for WhatsApp & RCS Data Processing

By providing your number and initiating communication, you consent to:

• Receiving transactional messages
• Receiving promotional messages (optional)
• Storage of chat records
• Use of templates approved by Meta

You may withdraw consent anytime.

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5. Legal Basis for Processing

We process data based on:

• Contractual necessity
• Legal compliance
• Legitimate business interest
• User consent

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6. How We Use Collected Data

Data is used for:

• Order processing
• Service scheduling
• Warranty management
• Financial documentation
• Customer feedback
• Analytics and improvement

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7. Data Retention & Deletion

We retain data:

• For legal and tax compliance
• For warranty duration
• For dispute resolution

Users may request deletion unless required by law.

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8. Data Sharing with Third Parties

We may share data with:

• Meta (WhatsApp Business Platform)
• Telecom operators (RCS)
• Financing institutions
• Tractor manufacturer
• Government authorities (if required)

We do not sell personal data.

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9. Security Measures & Encryption

We implement:

• SSL encryption
• Secure servers
• Access controls
• Encrypted WhatsApp communication
• Restricted employee access

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10. Cookies & Tracking Technologies

Cookies help us:

• Improve website performance
• Analyze visitor behavior
• Enhance user experience

Users may disable cookies via browser settings.

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11. Data Transfer & Storage (India-based)

Primary data storage is within India.

Some WhatsApp data may be processed internationally through Meta infrastructure.

All transfers comply with applicable regulations.

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12. User Rights

Users have the right to:

• Access their data
• Correct inaccuracies
• Request deletion
• Withdraw marketing consent

Requests may be sent to our official email.

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13. Policy for Children

Our services are not directed to individuals under 18.

We do not knowingly collect children’s data.

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14. Updates to Privacy Policy

This Policy may be updated periodically.

Revisions will be published on our website or shared digitally.

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15. Governing Law (India)

This Policy is governed by:

• Information Technology Act, 2000
• Indian Contract Act
• Consumer Protection Act

Jurisdiction: Ahmednagar, Maharashtra.

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16. Contact Information

Swaraj Tractors Parner
Ram Mandir Samor Navipeth
Parner, Ahmednagar – 414302
Email: shriramagrotech2020@gmail.com
Phone: +91 9765225000